Our customers' satisfaction is our number one priority.

All of Moments Jewellery pieces are made to order especially for you. If you are not 100% happy with your order please contact us by email or Whatsapp to arrange your return:

info@momentsjewellery.com
07754 018 000

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Orders are usually processed within 1-2 buisness days and sent via Royal Mail Special Delivery. International orders are sent with a tracked service and timeframes may differ depending on the country we are shipping to.

Some items are made to order, please check the item listing for accurate processing times.

Bespoke order timeframes will be discussed and agreed with you at the time of placing your order, though most are completed between 4-6 weeks.